Interpersonal Communication Skills & Conflict Resolution

A strong foundation of communication skills is critical

Studies indicate that we spend 55% of our time listening. The problem is that very few people have learned the art of active listening and processing information.

What is often said:
“I pride myself on being an excellent communicator. I wish everyone communicated like me.  We would be a lot better off.”

PROGRAM OVERVIEW
In order to be successful in any job, a strong foundation of communication skills is critical.  In fact, some would argue that one’s capacity to communicate effectively is the most important ingredient needed to get ahead in today’s competitive business environment.  This program, in part, is designed to help remove the common barriers that interfere with daily communication and discover ways to improve our ability to ask the right questions.  Participants will also learn how to improve their listening skills so that they can assume value in what is being communicated to them.  There is an in-depth analysis of clarifying, confirming, managing differences and conflict resolution.
 
PROGRAM DETAILS:
Length of Program: 1 Day

PROGRAM HIGHLIGHTS:

Four Methods of Communication
Hearing versus Listening
Intent versus Effect
Assuming Value
Methods of Listening
Rules for Negotiating

Overcoming Barriers
Clarifying and Confirming
Constructive Criticism
Managing Differences
Negotiating Styles

  • © 2024 PerforMAX Inc.